STEP NINE
Measure Success
OVERVIEW
How do you measure success? The measurement process Key points to keep in mind
If you can’t measure it, you can’t manage it.
—W. Edwards Deming
Measuring and evaluating the success and results of your change initiative is vital. Knowing what data to look for and how to interpret it is key to knowing whether you are on the path to success or failure. Often, organizations decide on a set of measures for their change initiative that have no relation to true performance. These measures focus on activity rather than productivity. An example would be interviewing 50 stakeholders to understand what they hope to see as a result of the change initiative, only to have them come back and say they do not like what ...
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