Step 7

Leverage Strategies to Develop Teams and Deal With Conflict

Overview

• Follow the stages of team development.

• Recognize behaviors that enhance or hinder effectiveness.

• Identify and manage difficult participants.

Effective groups don’t just happen. Any time a work group is formed, individuals bring their own preconceived thoughts and beliefs to the table. Depending on the organization, there may be additional group dynamics at work, such as norms and organizational culture. The size of the group, whether it is formal or informal, and the type of leadership also affect the group.

Facilitators need to know enough about the group to maximize group participation, productivity, and satisfaction; they also need to have a solid understanding ...

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