Introduction

The art of facilitation is a necessary and evolving skill, and an important component of every professional’s business acumen. Facilitation skills are essential today for all professionals dealing with any kind of work group, including management, boards of directors, top leadership, task forces, committees, and project teams. Facilitation involves processes and expertise that help groups to function effectively, including how they talk to each other, identify and solve problems, make decisions, and handle conflict. The facilitator guides the group to work together more efficiently—to create synergy, generate new ideas, and gain consensus and agreement—and guide them to a specific outcome. Facilitators point participants in the right ...

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