10 to 1: Being the Trusted Advisor
10. Builds Advocates, Not Satisfied Clients
After working at Oracle for over 4 years in a variety of positions, I had developed/harbored a certain amount of disapproval for Workday and its sales tactics. And here I was joining a firm that, when implementing HR software, only does Workday. Needless to say, I needed to open my mind. After all, they had always done well: if only I could figure out why…
Within the first 2 weeks at Mercer, I was sent to a Workday conference hosted by a Higher Ed client of ours in NYC. When I got there, I noticed a different sense of camaraderie; a sense of belonging and guards down. Impressive but still not enough to justify mid-market price tags of (at the time) 1.5 to ...
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