Most managers focus all their time on doing what's urgent and have no time left to focus on what's important—namely, their people.

Gallup found in their extensive research that the most important variable that most accounted for an employee's level of engagement was an individual's immediate manager and all aspects that make up that relationship between a manager and his or her employees. This included all the things a manager did—and did not do—in the course of managing the employee. Anyone needs only to reflect on the best managers they've had in their career to quickly identify the actions and behaviors that are essential ...

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