101 Leadership Actions for Managing Change in the 21st Century

Introduction

Any student of life and work in the twentieth century will recognize that life and work have changed in the twenty-first century.

One can focus on technology and the iPodization of a new generation, the microscopic footprints that our laptop computers now hold, or the fact that more information is accessible through the average cell phone than was previously accessible in a mainframe computer. Technology has changed—dramatically so—and it continues to do so.

But the changes are not restricted to technology. People have also changed in the shift from the twentieth to the twenty-first century. There are more women within the working population, more dual-career couples, more people of color, more people working beyond 65, and more ...