101 Tough Conversations to Have with Employees: A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges

CHAPTER 7Lack of Requisite Skills

Have you ever wondered what makes some people successful in the business world, while others never quite reach their desired level of achievement? Generally speaking, three ingredients are necessary to make someone successful: intelligence, motivation (aka the “desire factor”), and communication/bonding/people skills. If any one of these three factors is missing, a career will typically fall short of its potential. For example, deep intelligence without motivation will typically not go very far. Intense motivation without the ability to bond with others makes it difficult for a career to take root because people skills make up the glue that bonds us together. And great communication and people skills without ...