Chapter 89. Open Account: Team Environment
Goal
To explore ways to improve conditions within the current team environment. Participants will use pictures to develop a verbal account of an ideal service team environment.
Time Required
Approximately 1 hour
Group Size
Subgroups of three or four persons each from an intact service team
Materials
One Open Account Picture Cards set of eight cards for each subgroup
One newsprint sheet and glue stick for each subgroup
One sheet of blank paper and a pencil for each participant
One magazine containing a variety of pictures for each subgroup
One pair of scissors for each subgroup
Four 3″ × 5″ index cards and a felt-tipped pen for each subgroup
Masking tape for posting newsprint sheets
Flip chart and felt-tipped marker for facilitator
Process
Prior to the session, prepare one picture card set for each subgroup by cutting each sheet into four individual pictures.
At the session, form subgroups of three or four persons each.
Distribute one set of the following items to each subgroup: picture card set, magazine, scissors, four index cards, felt-tipped pen, newsprint sheet, and glue stick. Provide one sheet of blank paper and a pencil to each participant.
Explain that each subgroup will have 30 minutes to develop a visual and verbal account of an ideal service team environment. ...
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