15 Successful Communications Lessons (Collection)

Great Questions

The Most Important Tool in a Manager’s Toolbox

Terry J. Fadem

All managers can use a basic set of questions, at any level in any organization, in any situation, anywhere in the world, and in any language. These questions are tools that should be issued to each manager when he or she joins the profession. Most professionals have a basic set of implements to use in their craft. Carpenters have hammers, dentists have picks, and physicians have stethoscopes. It is hard to envision any of these people working in their chosen fields without their basic set of tools. Managers, too, have a basic set of tools: questions. And nothing is ...