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151 Quick Ideas to Inspire Your Staff by Jerry R. Wilson

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130
Focus on Behavior, Not People
There are no bad people, but there are people who have unacceptable behavior. When was the last time someone asked you if you would like to have some constructive criticism? Even if you said yes, I’ll bet that you cringed when you heard the negative remarks. No one really likes criticism. When you negatively criticize, it destroys self-esteem.
Bob had a gift to help people improve. He followed three simple steps that you can apply beginning today. When you’re confronting behavior problems, the first step is to describe the problem in a friendly manner. The issue while doing that is to protect or enhance self-esteem. Don’t let people get down because they see it as criticism. The second step is to ask for their ...

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