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151 Quick Ideas to Inspire Your Staff by Jerry R. Wilson

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24
Catalog and Use Those Tribal Stories
Down through history we’ve used various methods to preserve and maintain important lessons and examples that can educate and inspire others. One method used by Native American Indians was story-telling, and some even carved totem poles as visual records of some of their most important lessons to be passed down to other tribe members.
After completing a Cleveland workshop where the focus was teaching the concept of probing and asking questions to determine customers’ potential needs and sales opportunities by gaining a “mind picture” of what they were doing, one of the attendees immediately captured and used the technique. While servicing his first customer the day after the workshop, one attendee turned ...

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