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151 Quick Ideas to Inspire Your Staff by Jerry R. Wilson

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67
Rules vs. Guidelines: Know the Difference
Are your people inspired and empowered to use both their brawn and their brains in doing their job each day? If your approach to management is operating with manual after manual of rules and regulations, you are surely suffocating your people and causing them to lose their ability to be creative and grow.
When Dale took over a highly successful retail store that had been in the same location for more than 20 years, his first management action was to tighten up and make rules and regulations for virtually everything his people had to do. It was totally inflexible. Very soon his employees felt like robots or prisoners in handcuffs and shackles; they weren’t allowed to make any decisions. His rules ...

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