Inside and Outside Listening Mechanisms
Nothing is more valuable, inspires trust, and motivates employees than to hear other people sing praises about you and your company. At the same time, everyone must be taught and constantly reminded how negative talk can have a wrecking-ball effect to tear down your reputation. It can take years to build a positive image, and it can come tumbling down with one inappropriate situation or comment.
Imagine how the customers who were waiting for service probably interpreted some off-handed comments by employees in a packing and shipping store. As a customer was inquiring about guaranteed overnight delivery of his laptop to the West Coast, this employee became a loose cannon, telling his customer that ...