Facelift, Extreme Makeover—Good Getting Better
You don’t have to be terminally ugly to improve your appearance, and your business doesn’t have to be in deep trouble to improve. In fact, the ideal time to launch a kaizen continuous improvement initiative is when things are going well and you’re happy with your outcomes. By seizing the positive, you can build on the momentum you have going, and you also have the resources and the inspiration to make a good business better. That’s the key message to share with your people: we are good and we’re going to get better.
Steve is charged with organizational development for a successful, multi-location food service business that has grown steadily and has been comfortably profitable. His challenge ...