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201 GREAT IDEAS for Your SMALL BUSINESS, Third Edition by Jane Applegate

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GREAT 182 IDEA: Customer Service at Its Best

Maybe I'm lucky to live in a civilized place where most shopkeepers are happy to see you, but I want to acknowledge some people and companies that provide exceptional customer service.

When I need something printed, I head to Gnomon Press on South Main Street in Hanover, New Hampshire. Every person who works there, especially Meliss and Andy, is pleasant, professional, and friendly. When I e-mail a document for printing, they always check it for accuracy and often suggest ways to improve the design. They offer discounts for customers willing to wait a few extra days to pick up an order. They also admire my son Evan's design work. He's my go-to guy for posters and other projects. I always look forward ...

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