Chapter 10Competency #5— People Skills
Your understanding of people and what motivates them is a powerful attribute in the business world. “People skills” is a vague term that covers a broad range of interpersonal abilities, including how you treat others and how you expect to be treated. But it hinges on one very important talent—the ability to communicate well, whether you are buying and selling goods and services, or solving problems, or serving your fellow man.
For instance, knowing how to adjust your communication style to suit the personalities of customers or co-workers is an asset that interviewers will be looking for, especially through competency-based questions. So, how you react to the interviewer also will heavily influence that ...
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