Service Planning, Monitoring, Evaluating, and Improving a Nonprofit Organization

Don Macdonald and Charles Oham



This chapter covers key aspects of service planning, managing quality of service delivery within organizations, monitoring and evaluating services and initiating improvements. Various frameworks for evaluating and improving performance in a nonprofit organization, are examined, including the Triangle Outcomes Star and the Theory of Change.


Sustaining a nonprofit organization is just as hard as starting a new one. Society and Governments change, while organizations develop and evolve, in both positive ...

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