Chapter 25
360-degree feedback score
- Why: To better understand how our employees are performing
- What: To measure employee performance based on the views of multiple co-workers
- When: When you want to assess relative performance of employees
- The question this indicator helps you to answer: how well are our people performing in the eyes of those who have a stake in their performance?
Why does this KPI matter?
360-degree feedback provides an individual with a broad assessment of their performance based on the views of those who have a stake in their performance, such as supervisor/boss, reporting staff members, co-workers, customers, suppliers, etc. Most 360-degree feedback tools are also responded to by each individual in a self-assessment. How ...
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