Chapter 25

360-degree feedback score

  • Why: To better understand how our employees are performing
  • What: To measure employee performance based on the views of multiple co-workers
  • When: When you want to assess relative performance of employees
  • The question this indicator helps you to answer: how well are our people performing in the eyes of those who have a stake in their performance?

Why does this KPI matter?

360-degree feedback provides an individual with a broad assessment of their performance based on the views of those who have a stake in their performance, such as supervisor/boss, reporting staff members, co-workers, customers, suppliers, etc. Most 360-degree feedback tools are also responded to by each individual in a self-assessment. How ...

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