Glossary of terms
Benchmarking A systematic and structured approach to comparing your company’s performance and processes to other companies and best practices.
Business model Description of the rationale of how an organisation creates and captures value and delivers it to its customers, its employees and itself in both economic, social, cultural and other contexts.
Business strategy Stating the goals and targets for the organisation or parts of the organisation and the way the organisation intends to achieve those. Often related to answering the question ‘How shall we compete in the business we are in?’.
Change management An approach to transitioning an organisation or parts of the organisation, including all the individuals working in it, ...
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