Part one


Management is the art of getting work done through others. It involves marshalling a set of resources to achieve desired objectives. This section of the book provides a selection of important models and perspectives to help individuals do their jobs as managers more effectively.

What are the key things managers do? First, they make decisions about allocating people and money in an effective way. There are many analytical tools to help decision making, including decision trees and net present value analysis, but our focus here is on the behavioural side of things. Most decision making is not as rational as we might expect it to be. The chapter on cognitive biases in decision making discusses why people often make snap judgements ...

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