Chapter 1. We feel like slaves

Forty-six percent of all employees believe management treats them with disrespect.

I telephoned my sister one morning at her office. She was working in the credit and collections department of a small medical equipment rental firm. We had been speaking for less than a minute when she told me that she had better hang up. She had just received an e-mail message from her supervisor sarcastically asking her if she was on break. The next day she found out that her boss was actually reading her private e-mails and listening to her private telephone conversations. Needless to say, she was outraged. But what could she do? The company had a legal right to spy on her and she desperately needed the job. She felt like a slave. ...

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