Chapter 5. There are different rules for different people

Fifty-three percent of all employees believe their organization is applying personnel policies and procedures unfairly.

I was consulting to a large New England-based insurance company to help them improve the morale and productivity of their workforce. During a series of focus groups employees in the customer service department told me they were very upset that they had been required to come to work in the snow and were not allowed to be late. It had been a very snowy winter and commuting to work had been a major challenge. They said that those in other departments were allowed to arrive later and even to work from home. They didn’t believe this was fair.

In another example, a small public ...

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