Chapter 13. They don’t tell me what I need to know to do my work
Forty-seven percent of all employees say they don’t receive the information they need to do their job well.
A pharmaceutical firm, a division of a Fortune 100 chemical company, took its orders directly from its parent. The researchers at the pharmaceutical firm were working on several experimental drugs. Their job was to conduct animal drug testing and work their way through all the many FDA procedures for gaining approvals.
Each experiment required months of painstaking preparation, followed by additional months of rigorous research. The problem was that the parent company kept changing their minds about what drugs they wanted them to test and how they wanted the tests to be conducted. ...
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