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30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It by Adam Snyder, Bruce L. Katcher

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Chapter 15. The quality of our products and services is terrible

Thirty-six percent of employees think the quality of their organization’s products and services is poor.

At a manufacturer of welded brass fittings for large water pipes, employees in the shop complained to me, “We have a daily quota, but sometimes the raw materials we receive have defects, and other times our machinery breaks down. When that happens, the only way to meet our quota is to ship inferior products. But when we complain to management, they tell us to keep our mouths shut and ship the products anyway.”

At another company, a think tank that produces research reports for the telecommunications industry costing thousands of dollars for an annual subscription, employees were ...

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