Chapter 18. Why don’t they get rid of all of the deadwood around here?

Sixty-one percent of employees believe their organization tolerates poor performers.

Employees at a small, rural community hospital complained incessantly about poor performers. They felt that the organization was too tolerant of ineffective performers and should be firing them. Nurses complained that some of their colleagues were constantly coming to work late, calling in sick, and not pitching in to help. Housekeepers said that some of their coworkers only completed about half as much work as they did during a typical day. Many also felt that several of the department managers were just not doing their job.

The employees wondered, “Doesn’t senior management see the problems ...

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