Thanks to Jay Schuster who gave me the encouragement to write this book, even though he doesn’t know he did it.
Thanks to Laura and Kristen who listen to my kooky ideas, and no thanks to Kristen for “tick tocking” me into doing this one.
Thanks to Berrett-Koehler for taking a chance with us, and a special thanks to Steve and Valerie. Writing this book has been an educational experience for me; I will never look at writing and publishing in the same way again.
Thanks to my wife, Gayle, and my boys, Michael and Derek, who have had to put up with my brutal travel schedule as well as most of my free time being spent on writing ...