Day 1. Professionalism and Troubleshooting Methodology
CompTIA A+ 220-902 Exam Topics
Objective 5.4: Demonstrate proper communication techniques and professionalism.
Objective 5.5: Given a scenario, explain the troubleshooting theory.
Key Topics
Today’s topics cover the type of communication techniques a technician should use while working with customers. It also covers how to act in a professional manner. Finally, we will talk about how critical it is for a technician to have good troubleshooting skills and how the troubleshooting theory can ...
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