Listening

I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.Richard M. Nixon[35]

82. Listening: The "Hearing Phenomenon"

The other half of asking a question is how it is received and perceived, and whether it has had the intended impact. Answers alone are not a full indication that you have communicated effectively. There are two additional factors in this equation: how the question was heard, and then what you do with the answer. We discuss how you heard the answer in a moment. What was heard is the key factor in this section, and managers are sometimes completely unaware of how a question is heard.

They tend to think that just because a question was answered, ...

Get 5 Business Skills Every IT Pro Must Master (Collection) now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.