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5 Business Skills Every IT Pro Must Master (Collection) by Leigh Thompson, Jerry Weissman, Terry J. Fadem, Stephen Robbins, Robert Follett

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Definitions

Definitions are offered to clarify the skill of asking questions. The objective is to remove doubt about the intent of any of these words found in the text. The words used in this short dictionary and in the text constitute a type of jargon around the skill of asking questions, using common words.

abuse of managerial power

Use of a managerial or supervisory position to ask a question that would be generally unacceptable among equals. (Can you lie to me about the forecast?)

avoidance

The practice of ignoring questions in spite of the fact that they might be required by the situation. (Sales are down, but volume is up.)

casual question

A question asked among family, friends, peers, or acquaintances. There is no such thing as a casual ...

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