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5 Business Skills Every IT Pro Must Master (Collection) by Leigh Thompson, Jerry Weissman, Terry J. Fadem, Stephen Robbins, Robert Follett

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Acknowledgments

I want to acknowledge the contributions of my family—Susan, Lynne, and Charles Fadem—for their patience in listening to my rendition of the stories that appear on the following pages, over and over again. And to Q and Ginger, who both barked furiously at me to walk them whenever I was deep in thought about some important management questions, as if to remind me that good management is often something that just happens.

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