31
8
Resolving
Intergroup Conflict
PURPOSE:
1. To help two teams identify the sources of their conflict.
2. To help two teams develop a plan for resolving their conflict.
GROUP SIZE:
A team building session for two teams. Works best with teams of no
more than 10 people each.
TIME:
1 day
PHYSICAL
SETTING:
One large meeting room and one small break-out room.
MATERIALS:
Easel, flipcharts, markers, and tape or push pins.
PROCESS:
1. Explain the purpose of the activity. Set some positive norms for
the session (e.g., listening, focusing on the issue).
2. Ask one group to move to the break-out room while the other one
stays in the meeting room. Each team is to prepare a list of
answers to these two questions:
What does the other team do that inhibits our ability to get our
job done or, in general, just “bugs” us?
What do we do that inhibits the other team’s ability to get its
job done or in general “bugs” them?
3. The teams reassemble in the large room and post their flipcharts
on the wall. Team members walk around and read the lists.
4. Team members are encouraged to ask questions for clarification
of the items on the lists.
5. The facilitator leads a discussion directed toward the identification
of key issues standing in the way of effective intergroup
teamwork. The most important issues are listed on the flipchart. If
too many issues are listed, they should be ranked in order of
importance.
50 Activities for Team Building
32
8
Resolving Intergroup Conflict
(continued)
6. The facilitator writes each issue on a separate sheet of flipchart
paper and posts them on the wall around the room. Participants
may work on the issue that interests them by moving to the area
where the flipchart paper is posted. Teams are formed on this
basis to develop action plans for addressing the issue. The only
stipulations are that the teams include a reasonably equal number
of people from each group and that the team not be too large.
7. Teams are asked to come up with a problem statement, causes of
the problem and an action plan, including responsibilities and a
timetable.
8. Each team prepares and presents a report on its plan. The other
teams react.
9. The session concludes with a summary by the facilitator and a
review of next steps based on the action plans.
VARIATIONS:
1. The facilitator meets with each team prior to the session and
collects data on the relationships using the same questions. The
session begins with a summary of the comments.
2. See Activity 9, A Breath of Fresh Air, for another intergroup
activity.

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