1. To teach quality and other problem-solving teams how to
recognize a real problem.
2. To teach quality and other problem-solving teams how to write a
clear problem statement.
Works with an intact team of up to 12 people or as a session in a team
training workshop. In a training workshop, the class can be divided
into small groups with each one doing this activity.
45 to 60 minutes
Round or rectangular table and chairs.
1. A copy of The Car Case for each person.
2. Easel, flipchart, markers, tape or push pins or overhead projector,
screen, and transparency pens.
1. Explain the purpose of the session. Ask teams to brainstorm
answers to the question, “What is a problem?” Post answers on
the flipchart or overhead transparency.
2. Distribute The Car Case. Ask the team to read the case, decide
what they think is the problem, and write a problem statement.
3. The facilitator leads a discussion on the team answers and writes
the problem statement developed by the team on the flipchart or
overhead transparency. The statement is edited by the team.
4. The session concludes with a lecturette on problems and problem
statements. The original brainstormed list is used as a
springboard for the lecturette.