About the Authors
Glenn M. Parker is an organization development consultant based on Lawrenceville, New
Jersey. He is the author of Team Players and Teamwork: The New Competitive Business
Strategy (Jossey-Bass, 1990) and the Parker Team Player Survey (Xicom, 1991).
Richard P. Kropp, Jr., is an Associate Professor at the University of Massachusetts at
Boston and a consultant to a variety of organizations. He is the co-author of
Communicating in the Business Environment (HRD Press, 1991).

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