50 Activities for Developing Counseling Skills in Managers
2. Handouts 24.1 and 24.2 give an example and show how
giving relevant information at the right time can be very
effective in counseling people at work. Distribute a copy of
Handout 24.1 to each participant.
3. Set up a number of role plays and record on a flipchart under
the heading “Counseling Clive’s Problem.” “How I would
Counsel Clive” role plays should last two to five minutes
each. There are three roles to play—Clive, Clive’s manager,
and an observer. Participants should have the opportunity to
play each role. The three role play individuals should share
and compare their learnings after each role play until all
roles have been played by each individual.
4. After sufficient exploration and discussion, distribute a copy
of Handout 24.2 to all participants and reveal how Clive’s
manager sensitively used information giving to help Clive
solve his problem.
5. Explain to the participants that this type of information
sharing is not advice giving nor is it a way of telling the
client that he didn’t have a problem. And, most importantly,
it is not a way of manipulating the person. What did it do? It
challenged Clive’s “blind spots” and helped him develop the
kinds of new perspectives and perceptions of the “problem”
that would enable him to set fresh goals. Another outcome of
this session was that Clive increased his motivation and
recommitted himself and his energies toward his new goals.
6. Distribute a copy of Handout 24.3 to all participants. Explain
to them that their task is to consider the kinds of information
they believe might help the person in each scenario to see
his/her problem more clearly. When they have completed this,
record answers to the following questions on a flipchart and
consider them in group discussion and then provide feedback.
• What information would you give them?
• What blind spots might be challenged by new
• What new perspectives might information provide?
• What is the information that you consider should be
the focal point for the counseling session?
• How would you give the information?