THE BACK OF THE BOOK: SELF-DEVELOPMENT
II
KNOW YOURSELF
The Role of Values
in Conflict Resolution
103
PURPOSE OF THE EXERCISE: To explore how individual differences in values
underlie the effect that culture has on creating and attempting to resolve conflict.
INTRODUCTION: Those people who are most effective in resolving conflict
across diversity lines know and understand their own beliefs and values. They
recognize that others may bring different sets of values and beliefs to the process.
WORKSHEET
Here is a way to examine values. Place an X on the continuum closest to your
personal beliefs.
Column A Continuum Column B
Informality is the way
to go.
. . . . . . . . . . . . . . . . . . . . . .
Formal behavior and dress
are most important.
Communication should be
direct.
. . . . . . . . . . . . . . . . . . . . . .
Indirect communication is
more effective.
Competition leads to success. . . . . . . . . . . . . . . . . . . . . . .
Harmony brings better
results.
Time-sense is extremely
important.
. . . . . . . . . . . . . . . . . . . . . .
Promptness is not a major
concern.
Authority needs to be
questioned.
. . . . . . . . . . . . . . . . . . . . . . Authority is worthy of trust.
Emotions can be shown. . . . . . . . . . . . . . . . . . . . . . .
Emotions should be
controlled.
The individual can stand out
from the group.
. . . . . . . . . . . . . . . . . . . . . . The group is most important.
I am youth-oriented. . . . . . . . . . . . . . . . . . . . . . . Age should be appreciated.
Admission of error is
important.
. . . . . . . . . . . . . . . . . . . . . . Saving face supersedes all.
There are exceptions to every
rule.
. . . . . . . . . . . . . . . . . . . . . .
Rules are meant to be
obeyed.
People are measured by their
accomplishments.
. . . . . . . . . . . . . . . . . . . . . . People are measured by their
good qualities.
From top to bottom, connect the X’s to give you an idea of your profile.
What does your profile look like? Those people from a traditionally Western
perspective are likely to relate to the statements in Column A. People from
non-Western cultures may easily fall closest to those in Column B.
50 Activities for Conflict Resolution
104
SUMMARY
This simple exercise points out one reason why people from individualistic
competitive cultures (such as that of the U.S.) may have difficulty appreciating
other people for whom group well-being and harmony are key values.
In the Heat of the Moment
105
PURPOSE OF THE EXERCISE: To examine how emotions might interfere with
the process of conflict resolution.
INTRODUCTION: Often in a conflict situation, emotions take over and make it
difficult for the parties to remain focused. Conflict-resolution skills may be put
to use to reduce the tension.
WORKSHEET
Think back to the conflict situations you have taken part in. Try to imagine what
your feelings were at those times and list the emotions that surfaced when you
were engaged in conflict.
1. List the emotions you feel when you are involved in conflict.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
2. List how these emotions impact your ability to resolve conflict.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
3. List ways that you can bring your “emotional temperature” down.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Now turn the page for a list of emotions that often surface in conflict and tips to
reduce negative emotions. Compare the emotions you listed with our list.

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