50 Activities for Conflict Resolution
STEP 4: Outline the positive results and offer support; review the situation. This
will provide an opportunity to make sure that the other person understands what
is expected from the new behavior, and also feels encouraged.
Approach: Revisit the points discussed, focusing on the importance of the change
in behavior. Be positive about the outcome.
* * * * * * * * * * * *
Use the following worksheet to plan how you will use direct communication.
Think of a past experience where you were engaged in conflict and answer the
following questions:
1. What is the behavior? Describe it.
2. When did it occur?
3. How often did it happen?
4. In what situation did it occur?
5. Describe your feelings when the behavior occurred.
6. How did you react?
7. What would you like to see changed?
8. What support can you provide?
9. How can you end on a positive note ?
This exercise gives you an idea of how to use Direct Communication when
dealing with a disputant whose behavior you would like to see changed. It is
important that that person understands your feelings and expectations. It is
extremely useful to keep focused and at the same time to be clear with your
suggestions and to be nonthreatening.

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