356 50 Training Activities for Administrative, Secretarial, and Support Staff
Activity 36 (continued)
1. At least three weeks before conducting this activity, ask all the participants to
analyze their workflow and the demands made upon them, for the two weeks
prior to attending this activity. Handout 36-1 can be copied and used as an aid if
2. Prepare overhead transparencies using Transparency 36-1 (objectives) and
3. Familiarize yourself with the reference notes in Trainer’s Notes 36-1, amending
or adding to it as necessary.
4. Make one overhead transparency and sufficient copies of Handout 36-2 for all
1. Display and discuss the objectives for this exercise, using Transparency 36-1.
As you do this, ask the participants to volunteer their own examples of where
they might need assistance or more time to complete work. (They should have
this information from the analysis they have done over the previous two weeks.)
2. Conduct an additional discussion using Transparency 36-2 and Trainer’s Notes
36-1 for your own reference. Conclude by emphasizing the answer to #3 on the
Trainer’s Notes. Emphasize to the participants that the issue is about being
responsible, committed employees, not whiners and complainers. So if our
motivation is to provide the best quality and quantity of work, we should never
be afraid to negotiate. We might not achieve all that we want, but we will dam-
age our self-respect if we do not try.
3. Organize the participants into small groups.
4. Ask for a volunteer from each group to provide one real-life example of where
they would like to negotiate for assistance or more time. Now ask each group to
discuss “how to prepare to negotiate” on the volunteered issue. They should
elect a scribe/spokesperson who will note their thoughts on the flipchart during
their discussion. Allow 15 minutes for this discussion.
5. Reconvene the whole group and ask each spokesperson to present on behalf
of their group, in turn.