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54 Golden Nuggets: The Best of the Telephone Doctor by Nancy Friedman

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Art of Apologizing:A Short Course

Gee, I’m so sorry

Sorry ‘bout that

My apologies, I didn’t mean to…

There are probably dozens of ways to apologize and many more ways of accepting one.

How important is an apology?

Why do we apologize?

And what words seem to work better than others?

You get the picture.

When you look up the word apology, it reads:

To express or make an apology; acknowledging failings or faults

And the words I’m sorry and I apologize are not always interchangeable. For example, a friend’s parent passes away and we typically say, “I’m so sorry to hear about your loss.” “I apologize your father passed away” just doesn’t seem right.

However, both can be easily used in an apology—to acknowledge a failing or fault.

When you accidentally ...

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