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54 Golden Nuggets: The Best of the Telephone Doctor by Nancy Friedman

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Top 10 CustomerService Mistakes

Recently, someone asked about the worst customer service mistakes. So we compiled a list of the ten worst customer service mistakes. Take note and don’t let these happen to you!

1Not being friendly enough.

Without exception, not being friendly is the number one customer service mistake. Customers should be treated as welcomed guests when they call or visit your company. As we’ve all experienced, sometimes we’re treated as an annoyance or an interruption. The Telephone Doctor motto, “Be friendly before you know who it is,” is one way to eliminate this mistake.

2Not maintaining good eye contact.

Heads that twirl on a spindle when you’re working with a customer is a big mistake. Keep your eyes on the customer. It’s ...

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