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54 Golden Nuggets: The Best of the Telephone Doctor by Nancy Friedman

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Why I Left the “Dental Implant Guy”

Although this is a story of a dental experience, it could apply to any service provider.

My dentist tells me I need a dental implant. My experience with dental implants is lower than my experience with landing on the moon. So I’m really in his hands. I know that this field relies and depends on referrals. So, of course, I let him refer me to a dental implant guy. It was the implant guy right next to my dentist’s office.

I should have realized what I was going to experience when I called to make the appointment.

It wasn’t very pleasant. It was cold, impersonal, unfriendly, and unhelpful. And I haven’t even gotten to the dental implant guy yet. This was his staff—his ambassadors to the public. “Well,” I thought, ...

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