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54 Golden Nuggets: The Best of the Telephone Doctor by Nancy Friedman

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Telephone Doctor IQ Quiz

Circle the correct answer.

1.   When on the telephone, “How can I help you?” belongs:

A.   In the initial greeting.

B.   In the message-taking scenario.

C.   Nowhere. I’m not able to help anyone.

2.   When I’m not able to help a customer on the phone, I should:

A.   Tell them honestly and thank them for their business and hang up.

B.   Give whatever information I can, right or wrong. Wrong information is better than no information.

C.   Get help immediately and advise the person help is on the way.

3.   When I’m having a bad day, I should:

A.   Not bother coming into work.

B.   Leave my troubles at the doorstep like the song says.

C.   Tell all my coworkers my troubles to get it off my chest.

4.   Chewing gum at work ...

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