O'Reilly logo

54 Golden Nuggets: The Best of the Telephone Doctor by Nancy Friedman

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

12 Timely Tips forMaking an EffectiveOutbound Call

We all make outbound calls every day. Well, most of us do anyway. It’s a process we take for granted, and because of that, some of us are far better at making outbound calls than others.

It’s an art, not a science. But making a call to someone you don’t know and having a conversation with that person is a skill. And we all know a skill is something that we can learn.

Here are 12 tips on making a more effective outbound call. Some are simple, and others are tricky. But then, all skills come with that caveat. Good luck!

1Smile before you dial.

OK, you knew that was coming, didn’t you? I can’t say it any stronger than your mother did. Yes, a smile can be heard. And if it’s not, it’s one of the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required