Book description
ASAE's signature guide for successful associations, revised and updated
This update of ASAE's all-time bestseller retains the original book's focus on the disciplines that define remarkable associations and provides some insights on how those remarkable organizations fared in light of the economic challenges in the intervening years since the original publication was published.
Based on 15 years of data and original, objective research tailored to the association community's needs, 7 Measures of Success provides empirical data and seven success factors common among visionary nonprofits. Turn your organization from ordinary to extraordinary and discover how to:
Inspire a customer service-oriented culture
Align products and services with your mission
Process feedback from members and use the data to deliver results
Take actions that position your organization to adapt quickly
Without question, this is a must-read book for all levels of association professionals.
Table of contents
- Cover
- Contents
- Title
- Copyright
- Dedication
- Foreword
- Preface to the Revised Edition
- Preface to the First Edition
- Chapter 1: A Study of Differences
- Chapter 2: Commitment to Purpose
- Chapter 3: Commitment to Analysis and Feedback
- Chapter 4: Commitment to Action
- Chapter 5: Old Saws and Fresh Cuts
- Chapter 6: Putting the 7 Measures to Work
- Appendix A: Profiles of Remarkable Associations
- Appendix B: Financial Ratio Comparisons
- Appendix C: Research Methodology, Timeline, and Tools
- Appendix D: Frequently Asked Questions
- Appendix E: How to Measure the Measures
- Appendix F: Participating Organizations
- Contributors
- Acknowledgments
- Donors Acknowledgment
- Index
Product information
- Title: 7 Measures of Success: What Remarkable Associations Do That Others Don't, Revised and Updated Edition
- Author(s):
- Release date: October 2013
- Publisher(s): Jossey-Bass
- ISBN: 9780880343411
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