2Effective Leadership and Outstanding Communication

GREAT LEADERS are great communicators. When you look at successful work teams and fully effective departments, you’ll typically find a leader at the top of the org chart who seems to understand intuitively how to talk to people and engage them to create rapport. Successful leaders simply get it—they know how to communicate effectively, practice MBWA (management by walking around), recognize and praise often, and know their employees personally. In comparison, it’s rare to find an effective leader who doesn’t follow certain Golden Rules of communication. The two concepts—successful leader and excellent communicator—seem to go hand in hand in many if not most cases of effective leadership.

But ...

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