PREFACE

I wish that, as a young man, someone had sat me down and said to me, “Marc, I’m going to tell you how to be highly successful at work. A few of the things I describe may come naturally to you, and others might require significant effort. You may believe that some of what I tell you will work well and that some won’t. But I can promise that everything I tell you will help you to perform and, the more of it you do, the more successful you will be.”

No one gave me that gift, and I doubt that many of you received it either. That’s unfortunate, because the lack of those insights makes our quest for high performance more challenging than it needs to be. Since we don’t know what has been proven to work, we do our best to sort through the performance ...

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