8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT

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You Need Results, and IT Needs Respect

Dealing with a typical IT department is like trying to date someone difficult. There’s the promise of something life-changing, but the day-to-day realities are painful—always too little, too late, for too much. It would be great to take a vow of IT celibacy, but in an information-intense, connected world, there’s too much history and too much potential to simply walk away.

Some business executives have tried to bypass IT and create relationships with vendors, consultants, and outsourcers. But over time, business leaders have found that even though their words said “partner,” they were interested in only ...