8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT

7

You Need Innovation, and IT Functions in Bureaucracy

At this point, you might be wondering whether the paradoxical secret to innovation is bureaucracy.¹ Strategy making, demand management, project management, service management—it’s enough to make your head explode. Some 37 percent of IT leaders and more than 50 percent of business leaders agree with the statement, “IT is overly bureaucratic and control oriented.”²

IT is frequently perceived as “not being the technology innovator in their company, but rather the dead weight keeping the real technology innovators—employees who want to use the tools … from taking matters in their own hands.” ...