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You Need Good IT, and IT Can Become Great
Every company has the IT capability it deserves. If you’ve decided that your organization deserves better, it’s time to decide what you’re going to do about it. It’s my hope that this book has changed how you view IT, convinced you that managing the IT asset is part of your real job, and given you the knowledge to move past the frustrations and form a new partnership with IT.
Toward that end, imagine that you’re on a plane, having just finished this book. You want to share what you’ve learned with your team, and you decide to draft an e-mail about the key concepts and implications going forward. First ...
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