8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT

Introduction

Getting what you want out of information technology is difficult—very difficult. By the time it’s delivered, it disappoints. It’s always too little, too late, for too much. When we finally get new technology, we don’t use it. My HDTV has network connections that will remain forever disconnected. On average, Microsoft Word users master only about 5 percent of the available features, and the typical company exploits only a small fraction of the functionality available in its enterprise resource planning (ERP) software. Once we have it, we want to replace it. I’ve hated my laptop since the day I bought it. My husband’s new iPhone is ...