chapter 10

Inspire Great Performance

“Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.”

Howard Schultz

You’ve probably realized by now that this book is as much about your development as it is about what to do to make your young professionals successful. As I’ve shared with you previously, one of my favorite coaching questions when anyone I speak with complains about the “other” person—whether the other is a supervisor, colleague, client, ...

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